Terms of sale

1. The seller

The seller and digital content provider is Mgr. Lada Mladá, Czech business ID 21679517, registered at Na Rubši 449, 257 21 Poříčí nad Sázavou, Czech Republic, and entered in the Czech Trade Register. The seller is not registered for Czech VAT. Orders and complaints: [email protected].

These terms govern the supply of digital content to consumers on holdcloser.com. A consumer is an individual buying outside their trade, business, or profession.

2. Your purchase

You are buying a one-time delivery of PDF files, not a physical calendar or a subscription. Choose Little Moments Together (Czech: Něžně spolu), With a Spark (S jiskrou), or both. Select the file language before ordering.

Each edition contains 24 activities, 4 blank cards, 4 coupons, instructions, and reflections, in both color and black and white. With a Spark also includes a Yes, Maybe, No checklist. The materials are intended for adult couples.

Use a standard PDF reader on a computer, tablet, or phone. Delivery requires an email address and internet access. Print on A4 paper in landscape orientation at actual size; cards measure 13 × 18 cm (about 5.1 × 7.1 inches). A duplex printer is optional: you can glue matching fronts and backs together. Printing, paper, and activity supplies are not included. Each customer copy will carry a discreet order-number watermark for personal use. It will not display the customer’s email address. You can open the PDF without a password and print it normally, with no usage expiry. This is not device-based or print-restricting DRM.

3. Placing an order

Before submitting, choose the edition and file language, enter your email, and review the total price. You can correct mistakes before confirming. The binding order button says “Order with obligation to pay.”

Your order is an offer to enter into a contract. The contract is formed when our email accepting the order reaches you. That confirmation will include the order summary with the price and currency, payment instructions, these terms with the withdrawal instructions and model notice as an attachment, and the wording of any early-delivery consent. We send this confirmation before supplying the PDF; you can save the attachment unchanged. A purely technical acknowledgment does not constitute acceptance.

Contracts may be concluded in Czech or English. We keep an electronic record, which is not public; you may request a copy. Your normal internet charges apply.

4. Prices and payment

We currently accept bank transfers in Czech koruna (CZK) only. Card payments and payments in EUR or USD are not yet available.

The total price and currency shown in your order summary apply. Prices are final, with no extra electronic delivery fee or recurring charge. Later price changes do not affect an existing contract.

Pay by bank transfer following your order confirmation, using the exact amount, currency, and unique payment reference. CZK payments use account 3762471013/3030. Payment is due within 7 days of order acceptance. Your bank’s exchange rates and fees depend on its terms.

Incorrect amounts, missing references, and late payments are reviewed individually. If payment is overdue, we will email a reminder allowing a reasonable additional period to pay. If that period passes without payment, we may terminate the contract and notify you by email. We will return an overpayment or payment for a terminated contract unless we agree otherwise with you. We will email a payment document.

5. PDF delivery

We will email the purchased PDF files as attachments within 2 business days after payment reaches our account. We will verify payment within that time. Delivery during the first 14 days requires the express consent described below. If you do not consent, contact us to arrange delivery after that period.

If the email is missing, check spam and contact us with your order number. We can correct an email address after verifying the order. You may retain and back up downloaded files for personal use.

If the PDF is late, ask us to supply it. You may terminate the contract if we do not supply it without undue delay after your request or within an additional period we agree on. No further request is needed if we refuse delivery, it is clear we will not deliver, or we miss a deadline that we agreed at contract formation was essential to you.

6. Your 14-day right to withdraw

A consumer may withdraw from a distance contract within 14 days of its conclusion unless that right has lawfully ended. The period starts on the day after the contract is concluded. If the last day is a Saturday, Sunday, or public holiday, it extends to the next business day. Send us a clear statement by email or mail within the period; you may use the model withdrawal notice.

For PDF content supplied without a physical medium, this right ends when performance begins only if you expressly agreed to early delivery beforehand, acknowledged the loss of the right to withdraw, and received the required confirmation. Payment or acceptance of the general terms alone does not replace this separate consent.

Following a valid withdrawal, we will refund the payment within 14 days after receiving the notice, using the same payment method unless we agree otherwise at no additional cost to you. Losing the right to withdraw without a reason does not affect your rights regarding defective content.

7. Defective content and complaints

We are responsible for supplying complete, usable content that matches the contract and description. For a one-time supply, we are responsible for defects present at delivery that become apparent within 2 years. A defect appearing within the first year is presumed to have existed at delivery. The period is suspended while a validly reported defect prevents use. We provide necessary updates for as long as you can reasonably expect, given the content’s type and purpose, and explain how to apply them.

You can complain by email to [email protected] or by mail to our registered address. Describe the problem, identify the purchase, and state the remedy you request and your contact details. An order number is helpful but not required if you can establish the purchase another way. We will confirm the date, subject, requested remedy, and your contact details in writing, followed by the date and outcome of the complaint, with reasons for any rejection. We will remedy defects free of charge, within a reasonable time and without significant inconvenience, for example by sending a corrected file.

Where legal conditions are met, you may request a proportionate price reduction or terminate the contract, including where a remedy is refused, delayed, unsuccessful, or the defect is serious. A minor defect does not entitle you to terminate. We will reimburse reasonable costs of a justified complaint. We will refund the price or price reduction without undue delay and within 14 days after you exercise the relevant right, using the original payment method unless you expressly agree otherwise, at no cost to you.

8. Using the materials

Your purchase grants a nonexclusive license for personal, noncommercial use with your partner. You may save, back up, and print the PDF for that purpose. You may not publicly upload, resell, or distribute it widely without permission. Statutory copyright exceptions remain unaffected.

Adapt or skip activities according to your mutual wishes. The calendar does not replace individual professional care or guarantee a particular relationship outcome.

9. Disputes and applicable law

If we cannot resolve a consumer dispute directly, you may contact the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic; [email protected]. Information: coi.gov.cz/informace-o-adr/. A proposal may be submitted within 1 year of first asserting the disputed right with the seller.

Czech law governs the contract. This choice does not deprive consumers of mandatory protections under the law of their habitual residence that would otherwise apply. Changes to these terms apply only to future orders. See the separate privacy notice for information about personal data.

Send complaints to our contact email or registered address; we will inform you of the outcome. Consumer protection is supervised by the Czech Trade Inspection Authority, and data protection by the Czech Office for Personal Data Protection.

Appendix: Model withdrawal notice