When something goes wrong.

A complaint about a faulty file and withdrawal from a purchase are different rights.

Missing or unusable PDF?
Email hello@holdcloser.com with your order number or payment reference and a brief description. A screenshot of an error message can help. We will confirm receipt and tell you the outcome.
Agreeing to immediate delivery does not remove your rights regarding defective content. See section 7 of the terms.


Withdrawing from a purchase
For a distance purchase, consumers generally have 14 days from contract formation to withdraw. For a PDF supplied with express early-delivery consent, acknowledgment of the loss of the right, and the required confirmation, the right to withdraw without a reason ends when performance begins.
If your right remains, send a clear notice by email or mail no later than the last day of the period. No reason is required. The model below is optional.
The period starts the day after the contract is concluded. A deadline falling on a Saturday, Sunday, or public holiday extends to the next business day. Payment or an order-number watermark alone does not remove your right to withdraw.


Model withdrawal notice
To: Mgr. Lada Mladá, Na Rubši 449, 257 21 Poříčí nad Sázavou, Czech Republic; hello@holdcloser.com
I hereby give notice that I withdraw from my contract for the following digital content:
Product: …
Order number / payment reference: …
Date of contract: …
Full name: …
Address: …
Order email: …
Date: …
Signature (only for a paper notice): …


Refunds
After a valid withdrawal, we will refund you within 14 days of receiving the notice. We use the original payment method unless we agree otherwise at no extra cost. There is no fee simply for submitting a complaint or exercising your withdrawal right.
There is no physical item to mail back and no physical return cost. After a valid withdrawal, stop using the content covered by the withdrawal and do not provide it to others.


Optional complaint template
To: hello@holdcloser.com
Calendar: …
Order number or other details identifying the purchase: …
Description of the problem: …
Requested remedy: …
Reply email: …
Date: …
This template is optional. You do not need to print a form or diagnose the technical cause of the defect.


2026-11-15-v4